Supporting Documents

Supporting Documents

If you're client has completed the Safe Harbour - Vendor journey, they will be asking to provide 2 linking documents as part of this check. These documents will appear in the supporting documents, and will always need to be manually reviewed by yourselves as Credas does not verify non-biometric documents. Supporting documents are also asked for in POA journeys. 

Alternatively, if your client has not completed the KYC/AML - Vendor journey, you can upload supporting documents, such as Proof of Address documents yourself for manual review. To do this upload the document within the 'Supporting Documents' tab under Available Checks. 

If you wish to pass or fail the supporting documents, click the 'Select Status' button. When pass/failing the check you will always have to write a comment, this is so there is a record of the change of status. If you are unsure what to write in the comment section, please speak to your manager. This note will appear within the portal and also on the PDF.

You also need to tick the 'I confirm that this data is correct' to continue.

If the supporting documents were asked for as part of a journey, and you would like to ask your client to resubmit them, please follow the guidance outlined here.

Got any questions?

If you have any questions please reach out to the Credas support team by logging a support ticket using the 'Submit a Ticket' button at the top of the knowledge base.

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.