Identity Check Results

We have created a PDF guide for understanding what each of the Identity Checks and their results mean, as well as understanding your detailed report. This can be viewed or downloaded here.

Identity Results

This article aims to help you understand your Identity Check Results and your next steps for if an Identity Check has failed.

When your client has completed their Identity Check, the ID verification tab will appear as one of three colours:

• Green indicates that the check has passed
• Orange indicates that the check needs review.
• Red indicates that the check has failed

If the ID verification tab still presents as blue, your client has not yet completed their Identity Check.

To view the check, or manually update the status of the check, please click the 'view/review' button at the bottom of the tab. 

You will be presented with the Identity Document your client captured, as well as the results of the check. 

If a passport was used and the NFC was scanned, the following results will be presented to you:

• Overall result – An overall result of the below checks (this will either be pass/fail/refer)
• Face match - Confirms whether the face on the ID matches the face in the selfie.
• Name match result - Confirms whether the name on the ID matches the name on the invite.
• Date of Birth result - Confirms whether the DOB on the ID matches the DOB on the invite.
• NFC result - Indicates whether we were able to complete an NFC read on the passport’s RFID chip. A breakdown of the results can be found on the next page.

If any other document was used, or a passport with no NFC, the following results will be presented to you:

• Overall result – An overall result of the below checks (this will either be pass/fail/refer)
• Face match - Confirms whether the face on the ID matches the face in the selfie.
• Visual Analysis - Confirms the document is authentic
• Name match result - Confirms whether the name on the ID matches the name on the invite.
• Age validation result - This checks whether the date of birth on the identity document confirms the holder to be at least 16 years of age.
• Police record - This checks the Metropolitan Police ‘Amberhill’ database to determine whether the document has been recorded as lost, stolen, or compromised
• Compromise alert - This checks national databases of reported compromised documents.
• Repeated attempts – This checks whether the document has been submitted before but with different information (e.g. same face and passport number, but different date of birth).

Pass Result

An example of a passed passport can be seen below. 

Refer Result

If the Identity Check has referred, as can be seen in the picture below, it usually means we are waiting on the Identity Check's results. Our SLA's for this are 4 hours however you can also manually review the document yourself here if you wish. 

If you wish to manually pass or fail the check, you will be asked to review the document and manually pass/fail the check. You will be presented with an overview of the check such as the facial and name match results, as well as a detailed report. This detailed report will outline the reasons for the review, and can be viewed by clicking 'View detailed report' above the Identity Document. 

To pass or fail the check, click the 'Select Status' drop down. When pass/failing the check you will always have to write a comment, this is so there is a record of the change of status. This note will appear within the portal and also on the PDF.

You also need to tick the 'I confirm that this data is correct' to continue.

Fail Result

If the Identity Check has failed, you will be presented with an overview of the checks such as the facial and name matches results as well as presented with a detailed report. This detailed report will outline the reasons for the fail, and can be viewed by clicking 'View detailed report' above the Identity Document. 

What do I do next?

If an Identity Check has failed you are able to resubmit the Identity Check to your client, this will send an email to your client asking them to log back and capture their Identity Document & Liveness again. You can do this by following the process here.

Alternatively, if you do not wish to resubmit the Identity Check, you will need to do your own due diligence to confirm your clients Identity as the ID Document did not pass via Credas. 

FAQs

Can you manually override a result?

If a result has come back as a fail, but you wish to override this to a pass, we urge you to read the detailed report provided as this will give an overview of why the check has failed. This report may highlight to you reasons for the failure that you may not have realised.

There is an option to override a result if you choose too, however we do not recommend this. You can do this by clicking the 'Fail' status. You will then be asked to override the result, and add a comment so there is a record of the override. 

Got any questions?

If you have any questions please reach out to the Credas support team by logging a support ticket using the 'Submit a Ticket' button at the top of the knowledge base.

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.