Identity Check Results

Modified on Thu, 14 Aug at 8:57 AM

Identity Document Results

This article aims to help you understand the results you may see for Identity Document Verification, and your next steps if an Identity Document has failed. This article is split into three sections:

Overall Results
Check Results
Detailed Reports & What to do if the Identity Document fails?

Please note - this article discusses Identity Document results only, if you are looking to understand your liveness or other results, please see our results guides here.

Overall Results

For Identity Document results, you will be presented with one of three overall results:

Pass (Green) - When an Identity Document check appears as green, this means that the document has been passed.
Pending (Orange) - If the Identity Document appears as orange, this means Credas has not been able to fully pass the Identity Document, and you will need to manually review the pending sections. An example may be that the the name on the Identity Document does not match the name entered on the invitation. To review the document, click 'review' and you will be able to update the result and see the cause of the pending result.
Fail (red) - An Identity Document will appear as red and a fail if we have not been able to verify that the document is genuine and valid. An example may be that the document is expired. You will be able to click into the results for a further breakdown on what caused the failure by clicking 'view'.

If the box appears as blue, this means the individual has not yet completed the Identity Document check. If the individual is struggling to complete their check, we have a helpful support portal for them here.

Check Results

For the Identity Document results, you will be presented with a list of checks that have been run on the Identity Document and whether these have passed, failed, or were not performed, as can be seen below.

Facial Match
This checks whether the face on the Identity Document matches the face from the liveness selfie.
PASS	We have been able to verify the individual in the document image and the submitted selfie are one and the same.
FAIL	We have been unable *to verify the individual in the document image and the submitted selfie are one and the same. You may wish for the individual to have another attempt by following the steps here.*
REFER	We have been unable to verify the individual in the document image and the submitted selfie are one and the same - and this will need manual review *by yourselves. You may wish for the individual to have another attempt by following the steps here.*

Visual Analysis
This checks if the document is a valid Government-issued Identity Document
PASS	We have been able to check and verify the document as genuine and valid.
FAIL	We have been unable to check and verify the document as genuine and valid. For example, the document is expired, the document is damaged, the document is a scan/copy or the photograph is too blurry. The reason will be available for you to view in the detailed report here. You may wish for the individual to have another attempt by following the steps here.
NOT PERFORMED	Visual analysis has not been performed as the passport NFC was scanned instead.

Name Match
This checks whether the name on the Identity Document matches the name entered on the invitation.
PASS	We have been able to verify the name on the document matches the name input on the invitation.
REFER	We have been unable to verify the name on the document matches the name input on the invitation and this will need manual review by yourselves. We recommend completing due diligence to identify why the individuals name on the document does not match that which you entered on the invitation. If you wish, you can update the individual's name by the following steps here.

Date of Birth Match
This checks whether the date of birth on the Identity Document matches the date of birth on the invitation. The Date of Birth will appear as either pass.
PASS	We have been able to verify the date of birth on the document matches the date of birth input on the invitation.
REFER	We have been unable to verify the date of birth on the document matches the date of birth input on the invitation and this will need manual review by yourselves. We recommend completing due diligence to identify why the individuals date of birth does not match that which you entered on the invitation. If you wish, you can update the individual's date of birth here, and resubmit the check by following the steps here.
NOT PERFORMED	The check has not been performed as no date of birth was added on the invitation.

Valid Document Type
This checks whether the Identity Document captured is a valid configured option.
PASS	The document provided is a valid configured option.
FAIL	The document provided is not a valid configured option. For example, if you have issued a passport only journey, if anything except a passport has been captured, this result will fail.
NOT PERFORMED	The document was provided prior to this new feature going live (14th August 2025).

NFC Result
This checks the e-chip within a passport using NFC technology.
PASS	We have been able to check the RFID chip and verify the document as valid.
FAIL	We have been unable to check the RFID chip or verify the document as valid for a reason below:
Expired	We have successfully read the chip, but the document has expired. You may wish for the individual to resubmit a valid document by following the steps here.
Authentication Failed	We have successfully read the chip, but it has failed one or more of our validation checks.
NOT PERFORMED	We have been unable to check the RFID chip and verify the document as valid. This may be for one of the below reasons. You may wish for the individual to** have another attempt by resubmitting the check here.**
Skipped	A NFC read has been attempted but the user skipped (available after 3 unsuccessful reading attempts).
Unavailable	The user device cannot perform an NFC read as its hardware or software is not capable.
Not allowed	The user has denied Credas permission for NFC reading. This is only an option on certain Android devices.

Age Validation Result
This checks whether the date of birth of on the Identity Document confirms the holder is at least 16 years of age as that is the minimum age we can verify
PASS	We have been able to verify the date of birth on the document confirms the individual is at least 16 years of age.
FAIL	We have been able to verify the date of birth on the document confirms the individual is under 16 years of age. We are unable to Identity Verification checks on individuals under 16 years of age.

Police Record
This checks whether the Identity Document has been recorded on the UK Metropolitan 'Amberhill' Police Database as lost, stolen or compromised
PASS	We have been able to verify the document does not appear on the 'Amberhill' database.
FAIL	We have been able to verify the document does appear on the 'Amberhill' database. We recommend referring to your organisations internal policies on what to do next.

Compromised Alert
This checks whether the Identity Document is publicly available as compromised on national databases of reported compromised documents
PASS	We have been able to verify the document has not been reported as compromised.
FAIL	We have been able to verify the document has been reported as compromised. We recommend referring to your organisations internal policies on what to do next.

Repeated Attempts Alert
This checks whether the Identity Document has been submitted previously but with different information. For example, same face and passport number but different date of birth.
PASS	We have been able to verify the document has not been flagged as suspicious for repeated attempts.
FAIL	We have been able to verify the document has been flagged as suspicious for repeated attempts. We recommend referring to your organisations internal policies on what to do next.

Detailed Reports & What to do if the Identity Document fails?

If an Identity Document fails, we recommend following your companies internal compliance policies. If you are unsure on what to do, please speak to your manager and/or compliance officer.

We do however offer a number of solutions that you can use within Credas itself if the document has failed:

1. Detailed Reports - If the document has been verified using visual analysis, a detailed report will be available for you to view, as can be seen below. We recommend reading this document as it will provide more granular information on why the document has failed, for example if it is expired. For help understanding the detailed report, and what it means, please refer to our detailed report guide here.

2. Resubmitting the Check - If you wish to resubmit the check to the individual to allow them to try again with the same document, or a different document, you can follow the steps here . Resubmitting the document will ask the individual to re-attempt the liveness & capture a biometric Identity Document again. We recommend asking the individual to capture their passport and scan their e-chip within their passport using the Credas App where possible.

3. Updating the Individuals Details - If the document failed due to the individuals name or date or birth being different to the one you entered on the invitation, you can update these and either re-run/re-submit the document by following the guides below. However, we do recommend carrying out due diligence to identify why the information on their document differs to what you originally input.

4. Manually Overriding a Result - There is an option to override a result to a pass if you choose too, however we do recommend reading the detailed report beforehand, if available and speaking to a compliance officer/manager. If you wish to override the result, you can do this by clicking the 'fail' status as circled below. You will then be asked to update the result, and add a comment. This comment will appear within the 'notes' tab of the individual's profile and on the PDF for audit trial purposes. If you do not have the ability to override a result, this is likely due to your permissions so we recommend speaking to your admin user who manage your permissions.

Got any questions?

If you have any questions please reach out to the Credas support team by contacting us here

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.