Manual Checks

Manual Checks

This article shows you how to complete a manual check on an individual without sending an invitation to your client. We offer the below manual checks:

• Address & Mortality
• PEPs & Sanctions
• Proof of Ownership
• Bank Account
• Uploading Supporting Documents
• Uploading an ID Document

1. Firstly, you will need to create an individual. To do this, click on the 'Add new' button located to the top right of the screen of your portal.

2. The Invite Wizard will open, allowing you to create an individual. To complete manual checks click 'Create and go to profile'.

3. Next, you will be required to enter the individual’s personal information such as ‘First name’ and ‘Last name’. ‘Date of birth’ and ‘Your reference’ fields are optional. Once you have finished adding your clients person information, select ‘Confirm details’, located at the bottom of the screen. 

4. Next, you will be able to input the individual's contact information, including their email address. These fields are optional, and you may wish to skip over this if you are completing manual checks. Click 'Create Profile' when you have inputted the information you wish to include.

5. You will then be taken to the individuals profile, as can be seen below. You can then click on one of the following manual checks under 'Available Checks':

• Supporting Documents Uploads
• Address & Mortality Datacheck
• PEPs & Sanctions Datachecks
• Identity Document Upload
• Bank Account
• Proof of Ownership (if configured in your portal)

Manual Identity Check 

You can upload an ID Document in the 'available checks' section of an individuals profile. When uploading an ID Document please follow the below instructions:

• Submit a photograph of the ID Document rather than a scanned image
• Make sure the image is as clear and high quality as possible
• Upload either a png or jpeg image rather than a PDF

Once you have uploaded the ID document, it may appear blue for up to four hours whilst the ID document is being reviewed. 

FAQ's

How do I upload an ID document if I have already sent the check to the client?

If you have already issued an invitation out to your client but they have sent you their ID Documents another way, you can still upload them to the individuals profile. You can upload the ID document by clicking the upload button on the requested tab below.

How do I complete a manual liveness check?

You will not be able to complete manual liveness checks, these can only be completed as part of journey. However if you wish to add a note to the individuals profile to confirm you have seen the client yourself, you can add a note here.

How do I download manual checks as PDF's?

You can download individuals PDFs for each of the checks by clicking into the check and then 'view PDF'.

Can I run a one off check from the Invite wizard?

You can also run a one-off manual check by clicking one of the options under 'Create individual and run a check' on the invite wizard.

Got any questions?

If you have any questions please reach out to the Credas support team by logging a support ticket using the 'Submit a Ticket' button at the top of the knowledge base.

We are committed to continually improving our support resources for you. We would greatly appreciate your feedback below to help us enhance your experience.